Privacy Policy

1. Introduction

At HOSLY ("we," "our," or "us"), we prioritize the privacy of our users. This Privacy Policy explains how we collect, use, and protect your information when you use our Hospital Management System and associated services.

2. Information Collection

We collect information that you provide directly to us, including:

• Contact details (Name, Email, Phone number)
• Professional information for staff accounts
• Patient clinical data provided during the use of our medical modules
• Payment and billing information

3. Use of Information

The collected data is used for:

• Providing and maintaining our health information services
• Managing appointments and patient records
• Processing bills and insurance claims
• Communicating system updates and security alerts

4. Data Security

We implement high-level security protocols and advanced measures to safeguard all patient and facility data. Your information is stored on secure cloud servers with restricted access and continuous monitoring to prevent unauthorized access.

5. WhatsApp Communication

Our system integrates with the WhatsApp Business API to provide automated notifications and improve patient engagement. This includes:

• Appointment confirmations and reminders
• Billing notifications and payment receipts
• Alerts for critical lab results and reports
• General facility updates and security alerts

By using these features, you acknowledge that communications via WhatsApp may be subject to Meta's privacy policies and terms of service.

6. Third-Party Authentication (Google)

Our Service allows you to sign up and log in using your Google account. When you choose this option, we collect certain information from Google, including:

• Your name and email address
• Your profile picture URL
• A unique identifier provided by Google

We use this information solely to create your account and facilitate a secure login process. We do not access your Google Drive, contacts, or any other private data from your Google account.

7. Payment Processing (Razorpay)

We use Razorpay as a third-party payment gateway to process payments for our services. When you make a payment:

• We do not store your credit/debit card details on our servers.
• Your transaction data is encrypted and processed through Razorpay's secure systems in compliance with PCI-DSS standards.
• Razorpay's use of your personal information is governed by their own Privacy Policy.

8. Contact Information

If you have any questions or concerns regarding this policy, please reach out to our privacy officer.